The problem high-ranking personnel at the club have is... that calls on here and Radio Ox for communication (whilst extremely valid) would be a problem for the club to address. It would risk emboldening fans, who would see that the club do indeed read posts on here and if addressed, could be perceived as a weakness on the club's part, with the fans 'calling the tune'. I think the day when TW invited disgruntled fans to the training ground last season was an awkward lesson learnt. So I certainly can see why we don't hear anything.
That said, meaningful communication is appalling. Engagement of any sort is non-existent. Remember TW's statement when he said every part of the club will be looked at with a view to improving? That was over a year ago, and I've seen nothing to demonstrate any improvement off the field anywhere. Same old same old. The only difference is, we no longer have any fans forums, no longer have Radio Ox 5 minutes fans forum, and Oxvox appears to be given a cold shoulder.
I really do think the club needs to take a long hard look at how they are perceived by their most important stakeholders.
All of this disgruntled talk and disconnect between club hierarchy and supporters is avoidable. But I fear the personnel at the club are either too thick-skinned or uninterested to fix. And not just fix, but engage, nuture and charm. Any other successful business in a B2C sector will be doing this as a bare minimum.
EDIT: If the club was on the front foot, communicating, controlling the narrative and, driving change, then there wouldn't be this void of dissatisfaction, unanswered questions and a rumour mill. To conclude, the club needs to be proactive in its comms, not extremely slow to be reactive. And certainly not left for the First Team manager to address.