Essexyellows
Well-known member
- Joined
- 7 Dec 2017
- Messages
- 17,408
Apologies but I'm still a little confused and need some things clearing up. There is supposed to be a new group called the Fanatics to improve the matchday atmosphere,. After 2 months of raising money, nothing was delivered on Saturday as promised. Not delivering a bespoke display due to a late delivery is out of their control, so why were there no flags out at all? Where are the wavers and banners people have raised money for in the past? That could have a been an easy "display for Cambridge" as a bare minimum, a bit of colour in the stand would have been an easy start to the season without a special display.
So no flags on show, I guess there would be a decent contribution to the atmosphere to make amends, but there was no group, anywhere. 2 of us from the original Ultras group stood in the area they are supposed to be, but it was just us two who started every single first half song, if we didn't start something it was absolute silence. We were stood there to assist the new group but there seems to be nothing going on and no commitment to improving the atmosphere. For the first home game of the season, nothing seems to have developed over the summer to improve things this season, have the group disbanded and given up or are they only doing it at specific matches throughout the season?
I used to collect money for the Ultras displays, and I saw that as serious pressure to put something on especially seeing some sizable donations come in. If a bespoke display couldn't happen for any reason (it happens, I understand), I would make sure we can deliver the next best thing at the very least. It's a dangerous game to start taking fan donations for granted, we have a very generous fanbase so hopefully this is a one-off error.
Don`t ask questions - "be kind".
The club (Mr. Mixter) certainly threw the baby out with the bathwater when they made life "difficult" for those willing to do such.
Once goodwill is gone it's incredibly hard to get back.
Basic marketing/customer service again.