Absolutely agree that the changes were new/confusing. Throwing in the impact of Covid (something QR refuses to acknowledge as a factor) made the whole situation worse.
But as far as EU workers are concerned, we are talking about a year ago. Plenty of time to have processes in place or understand the additional time needed to plan for re-staffing.
I am fully in agreement that Brexit has not helped, it would be foolish not to, but there are so many other factors at play here. Not least the poor management of the airlines over selling capacity and showing a distinct lack of planning.
This government is poor, but it still hacks me off when others just use this as the “go to” excuse to deflect their own shortcomings.